Privacy Policy

Last updated: 7 September 2026

1. About this policy

This Privacy Policy explains how Oaklane Floor Sanding collects, holds, uses and discloses personal information. Oaklane Floor Sanding is based at 5 Central Park, Chippendale NSW 2008 and provides timber floor sanding, polishing, staining, recoating and related services across Sydney, Newcastle, the Central Coast and Wollongong.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to our business.

2. Information we collect

Depending on how you contact us, we may collect your name, phone number, email address, suburb or service location, details about your flooring project, preferred timing, photographs you choose to provide, and any other information you include in an enquiry.

When you browse our website, technical information such as browser type, device information, approximate location and pages visited may also be collected by our hosting, security, analytics or advertising services where those services are enabled.

3. How we collect information

We collect information when you submit our website quote form, contact us by phone or email, respond to an advertisement or lead form, communicate with us about a project, or otherwise provide information directly to us. Some information may be collected automatically through cookies or similar technologies used to operate, secure and improve the website.

4. How we use information

We may use personal information to respond to enquiries, prepare or arrange a quote, schedule and provide services, communicate about a project, improve our website and services, maintain business records, prevent fraud or misuse, and meet legal or insurance requirements.

We may also use contact details to send service-related communications. Where marketing communications are sent, you can ask us to stop at any time.

5. Disclosure and service providers

We may disclose information where reasonably necessary to our staff, contractors and professional advisers, or to service providers that help us host the website, process enquiries, manage customer communications, operate forms, provide analytics or deliver advertising services. Those providers may handle information in Australia or overseas depending on the service used.

We do not sell your personal information. We may disclose information where required or authorised by law, or where necessary to protect our rights, property, users or business.

6. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, insurance and dispute-resolution requirements, after which it is securely deleted or de-identified where practicable.

7. Access and correction

You may ask us for access to personal information we hold about you or request that it be corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We will respond within a reasonable period and may need to verify your identity before providing access or making a change.

8. Complaints

If you have a privacy concern or complaint, please contact us first so we can investigate and try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Cookies and external links

Our website may use cookies or similar technologies for essential operation, security, performance measurement and, where enabled, advertising. You can adjust cookie settings in your browser, although some website functions may be affected. Our website may link to third-party websites; their privacy practices are governed by their own policies.

10. Contact us

For privacy questions, access or correction requests, or complaints, contact:

Oaklane Floor Sanding
5 Central Park, Chippendale NSW 2008
Phone: 0466 058 951
Email: info@oaklanefloorsanding.com.au

This page is general business information and is not legal advice. We recommend having the policy reviewed for your specific business operations before relying on it as a final legal document.